After-sales Service

Warranty

Type Driver lamp
LED Downlight 3 Years 5 Years
LED Spotlight 3 Years 3 Years
LED Shop lighter 3 Years 5 Years
LED Flood light 3 Years 3 Years
LED Tube light 3 Years 3 Years
LED Panel light 3 Years 5 Years
LED Trunk Lamp 3 Years 5 Years
LED High Bay 5 Years 5 Years
LED Stirp light 2 Years
LED Driver 3Years
Dimmer 2 Years

Design

  • Driver design, we can design led dirver for customer existed lamp
  • Lamp design, we can design new lamp for customer’s project
  • Project design, we can supply Dialux design for customer’project

Return policy

  • Failure rates Less then 0.5%, it is the normal range, so we will send the replacements with next order
  • Failure rates lest then 2%, we can send the replacements first, we will pay for the shipping cost, then we will get back the failed products,we will we will pay for the shipping cost
  • More then 2% , we will ask to send the failed ones back to inspect the reason. If wrongly used or the artificial damage is not the maintenance scope, if our quanlity problem, we will send replacements, and pay for the both side shipping cost